Important Information

CAMBRIDGE MEWS

ACCOMMODATION TERMS AND CONDITIONS

Age

Bookings are only accepted from those aged 18 years and over.  Registered guests must be aged 18 years of over.

Additional Guests/Extra Bed Policy

It is parents’ responsibility to supervise children.  If additional beds/bedding is used, extra person rates will apply.  Beds unnecessarily used which have not been included in the tariff, will be charged for.

Booking Deposits, Security Deposit and Card Payment Surcharges

AT RESERVATION:

If no valid credit card is provided as security when making a reservation, the first nights’ accommodation will be payable in advance to confirm the reservation.  In this instance, where a debit card is provided, the card will be charged at or any time after the reservation is received.  If the payment declines for any reason, the reservation will be cancelled.  Please ensure there are available funds in your account prior to making a reservation.  AT CHECK IN: If no valid credit card is provided then a security deposit of $350 will be required to secure the room.  This deposit is fully refundable, however, should any additional charges be incurred during the stay these will be deducted from the deposit and the balance where available will be refunded.

A transaction surcharge (including GST) is applied when paying by Visa or MasterCard – please contact us for further details as this charge may vary in line with our Merchant Fees.  Payment by EFTPOS or cash or in advance by direct credit to our bank account will not incur a surcharge.

Cancellation Policies

For ALL bookings:

1. Bookings are not confirmed until a deposit is paid or a valid Credit Card number is provided. Debit Cards are not accepted for confirmation or as security. If required, the deposit is one night’s tariff or 20% of the total accommodation cost, whichever is greater.
2. Event Dates: Bookings cancelled with less than 7 days prior to arrival date – the full accommodation cost is payable irrespective of the reason for the booking (i.e. event participation/business/personal).  If you are unsure whether your booking falls on an event date(s) please contact us.
3. No-shows/rooms/reservations shortened or cancelled at or after check in – the full accommodation cost is payable.
4. Notice of cancellation must be received in writing or by email.

In addition, for personal/individual bookings (up to four units):

5. Cancellations less than 48 hours prior to arrival date – a fee of one (1) night’s accommodation cost is payable.
6. No-shows and reservations shortened once checked in – the full accommodation cost is payable.

In addition, for group bookings and extended stays (five units or more or for stays longer than 14 days):

5. Cancellations more than 30 days prior to arrival/roll over date – the deposit is refundable, no charges apply.
6. Cancellations between 30 – 7 days prior to arrival/roll over date – 50% of the total accommodation cost is payable.
7. Cancellations less than 7 days prior to arrival/roll over date – the full accommodation cost is payable.

For bookings made on or after 1st December 2021, we advise you to consider the risk of Corona Virus (COVID-19) as it is a known risk factor when making travel arrangements.  If you cancel after the expiration of the free cancellation period, our cancellation policies below stand, and you may not be entitled to a refund.  Failure to notify us of a cancellation will incur full cancellation costs.

We recommend that you take appropriate Domestic Travel Cancellation Insurance from your Insurance provider

Check-in/Check-out times

Check-in time is 2.00pm until 8.00pm Monday to Friday, and 2.00pm until 6.00pm on weekends and Public Holidays.  Checkout time is 10.00am unless by prior arrangement.  Please arrange an early/late check in/out when you make your reservation, subject to availability. Additional fees apply.

Code of Conduct

Cambridge Mews requests that all guests and their visitors conduct themselves in an appropriate manner while staying with us.  This includes compliance with all Laws, Acts and Regulations and Local Authority By-Laws.  We have the right to remove any guest (without refund) who is acting inappropriately or causing a disturbance.  Inappropriate behaviour will be at the sole determination of the Manager.

Cooking

Please enjoy the cooking facilities available and please open the window to ensure good ventilation.  We recognise some types of foods leave odours and need specialised cleaning.  We ask that guests do not cook fish, shellfish or strong herbs and spices.  If we need to remove such odours or if the kitchen or any fixtures or fittings are left stained by food or are in a particularly unclean or messy state, an additional cleaning fee of $150 will be charged to the registered guest.  In addition, if the room is unable to be sold, the full accommodation tariff will be charged.

Corporate Bookings

At our discretion, corporate rates may be available when staying for work related purposes.  Companies must be registered with ARCAM Management Ltd T/A Cambridge Mews prior to requesting a reservation, and all terms and conditions must be met.  Restrictions and black out dates may apply.  We are happy to negotiate rates depending on availability, demand and booking requirements.  Corporate rates are provided on a low use basis and single occupancy unless otherwise arranged at the time of booking.  For excessive use and where additional guests are not disclosed, the rate for the room per night will revert to standard guest rates.

Damage or Loss to Cambridge Mews property

Damage to motel property should be reported immediately even if you regard the damage as fair wear and tear or if you do not believe the damage, is your fault.  We understand that accidents happen and if we are aware we may be able to minimise any damage.  Please look after our rooms.  If on arrival, you discover anything is missing or damaged then please let us know straight away otherwise it may be presumed the damage/loss was caused by you or your guests/visitors.  If your room requires additional cleaning time by Cambridge Mews staff, additional cleaning charges will apply.  Assessments are done during the housekeeping shift/cleaning and the registered guest may be charged for repair or replacement costs.  Any charges may be made to the credit card supplied at the time of booking and/or at check in or will be invoiced to the registered guest.

Declaration

The registered guest will need to sign our registration form at check in acknowledging the following statement:

“In consideration for accommodation provided, I agree that the business is able to retain my personal information and that any business conducted by me or any of my visitors on the premises has been disclosed prior to check in and is undertaken with the written approval of Management.  I acknowledge that I am jointly and severally liable and authorise the debiting of my debit/credit card for a security deposit it required, all accommodation charges and any additional charges incurred resulting from motel policies not being adhered to, breaches of the CPF, and the requirement for self-isolating guests to have first received written consent from management before doing so.  These charges include but are not limited to charges for lost keys, telephone calls, chargebacks, breakfasts, laundry, additional guests staying, damage to fixtures and fittings, shortened-stay cancellation fees or additional cleaning charges where the cooking and smoking policies have been breached or where more extensive cleaning is required, and loss of income where a room is unable to be on-sold.  If I breach any policies or Term and and/or if illegal activity is suspected, I understand that I may be required to vacate the premises immediately and costs may be incurred, and I acknowledge that my details may also be reported to the Police and/or other agencies in New Zealand.  If my account remains unsettled after departure for longer than 30 days other than when agreed in writing by Management, the account may be sent for debt collection and cost recovery.”

Health & Safety:

Contactless check-in is available – please let us know when you book your accommodation if this is your preference.  Servicing may also be done in a non-contact environment.  If requested, please exit the room for 10-15 minutes to allow our staff to work with social distancing.  If easier, please contact reception to book a time between 9.30am – 12.00pm for your room to be serviced, this is our preference.  Otherwise, we suggest making your room available as staff work through the complex.  If no time is booked and you do not make your room available when staff arrive, we cannot guarantee your room will be serviced.

Identification

Upon check-in, proof of identification and presentation of a valid Credit Card will be required for security.  The Credit Card must be in the name of the registered guest.  In the absence of a valid credit card at check in, a security deposit of $350 will be requested.

Lost Property

Cambridge Mews takes no responsibility for guest or visitor belongings at any time. Perishable items left in rooms after check-out are discarded immediately.  Personal belongings left after check out are held for a short period of time before being discarded or donated.  If you think you have left something behind, contact us immediately.

Noise – Visitor Policy

If guests want to have a social gathering or party, we kindly ask that you do so elsewhere and can suggest some much better places in town.  We ask that any visitors you might have leave by 8.00 pm sharp.  As a guest, we ask you to please help us maintain a peaceful motel.  Likewise, it is important to us that you enjoy every aspect of your stay so if you find that the noise level from a neighbouring suite is unreasonable, please let us know.

Parking

There is one park per unit.  Visitors are to park off site.  Cambridge Mews takes no responsibility for damage to cars using our carpark.

Payments and Visa/Mastercard Charges, Rates and Overdue Accounts:

A transaction surcharge (including GST) is applied when paying by Visa or MasterCard – please contact us for further details as this charge may vary in line with our Merchant Fees.  Payment by EFTPOS or cash or in advance by direct credit to our bank account will not incur a surcharge.  Payment by EFTPOS, cash or in advance by direct credit to our bank account will not incur a surcharge.  Please make direct payments to ARCAM Management Limited: Westpac 03-0905-0330610-000.  Please use the booking last name, and arrival date as references.  Payments must be received prior to the arrival date otherwise payment at check in will be requested

All rates are quoted on a per night basis in NZ dollars, include GST at 15%, and are per room, for the number of people advised at the time of the booking, and the date(s) selected.  If booking internationally, the price advertised might not be the same price charged to a credit card account due to exchange rate fluctuations.

All accounts must be settled directly with ARCAM Management Limited, trading as Cambridge Mews.  All accounts are payable on arrival.  We reserve the right to charge overdue fees and/or recovery costs on all accounts not paid by the due date.

Pets

Guests are not permitted to bring pets to Cambridge Mews motel.   We are animal lovers, but not everyone is, and some people have severe allergies to pet hair and dander.  Please find alternative “holiday accommodation” for your fur babies.   N.B. This policy does not apply to guide or hearing dogs but please let us know when you book if you intend to bring a service dog with you.

Privacy Policy

Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect in the course of conducting business.  Accordingly, we have developed this privacy policy for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information.  We have outlined our privacy policy below.

We collect personal information from you, including information about your:

• name
• contact information including telephone number, email, and physical address
• billing information

We collect your personal information in order to provide accommodation services, solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.  Providing some information is optional.  If you choose not to enter the required information, we will be unable to take your reservation or provide accommodation to you.

Smoking/Vaping/Illegal Substance Use

Cambridge Mews is strictly non-smoking and non-vaping.   Smoking/Vaping is not permitted in the units, or on the grounds, and illicit substance use is not permitted on the property, under any circumstances.  For those wishing to smoke/vape, please do so outside and well away from any open doors or windows, as it is classed as a health hazard.  We have a sand box at the motel driveway entrance for the considerate disposal of butts – please do not toss them into the garden or grass or leave them elsewhere as litter.  This creates a fire risk at any time of the year.

If we find any person engaging in illegal substance use, the NZ Police may be called to the property and all occupants including registered guests will be require to vacate the property.  The registered guest will forfeit all unused accommodation and any payments made in advance.

Any additional cleaning, any specialist cleaning (for example methamphetamine decontamination or other such specialised cleaning) or in the event of a Fire Department call-out, charges will be passed to the party responsible.

We ask kindly, please do not put us in a position where we must enforce this policy.