TERMS AND CONDITIONS:

Age

Bookings are only accepted from guests aged 18 years or over and the registered guest at check in, must also be aged 18 years or over.

Additional Guests/Extra Bed Policy

Please note it is the parent’s responsibility to always supervise children.  In circumstances where additional beds or bedding are used, the extra person rate will apply.  Beds that are unnecessarily used by guests, but which have not been included as part of the tariff, will be charged for.

Booking Deposits

At the time of booking, a deposit may be taken.  This may vary depending on the room type, rate plan, dates of stay, which days are reserved, the length of the stay and security requirements for the booking.

Cancellation Policies

IMPORTANT INFORMATION: For bookings made on or after 1st December 2020, we advise you to consider the risk of Coronavirus (COVID-19).  If your plans change or you are unable to travel due to associated government measures or travel restrictions, you can cancel free of charge until the period of free cancellation expires.  If you cancel after the expiration of the free cancellation period, our following cancellation policies apply, and you may not be entitled to a refund.

For personal/individual bookings (up to four units):

Bookings are not confirmed until a deposit is paid, or a valid Credit Card number is provided to secure the booking.  The card must be in the name of the registered guest.  Debit Cards are not accepted as security or for confirming a reservation.

  • If required, the deposit is one night’s tariff or 20% of the total accommodation cost, whichever is greater. In the absence of a valid credit card at check in, a cash bond of $350 will be requested.
  • Bookings cancelled less than 48 hours prior to your arrival date – a fee of 1 night’s accommodation cost is payable.
  • No-shows and reservations shortened once checked in – the full accommodation cost is payable.

For group bookings and extended stays (five units or more or for stays longer than 14 days):

Bookings are not confirmed until a deposit is paid, and a valid Credit Card number is provided as security.  The card must be in the name of the registered guest.  Debit Cards are not accepted as security or for confirming a reservation.

  • The deposit is one night’s tariff or 20% of the total accommodation cost, whichever is greater.
  • Bookings cancelled more than 30 days prior to your arrival/roll over date – the deposit paid is refundable and no charges apply.
  • Bookings cancelled between 30 – 7 days prior to your arrival/roll over date – 50% of the total accommodation cost is payable.
  • Bookings cancelled less than 7 days prior to your arrival/roll over date – the full accommodation cost is payable.
  • “No-shows” and reservations shortened once checked in – the full accommodation cost is payable.

Notice of cancellation must be received in writing or by email.

We recommend that you take appropriate Domestic Travel Cancellation Insurance from your Insurance provider.

All accounts are payable on arrival or on the invoiced due date for payment.  We reserve the right to charge overdue and/or recovery fees on all accounts not paid by the due date.

Check-in/Check-out times

Check-in time is from 2.00pm until 9.00pm on weekdays (Monday through to Friday), and until 8.00pm on weekends (Saturday and Sunday).  Checkout time is 10.00am on the morning of departure unless by prior arrangement.  Should you require an early check in or a late checkout, please arrange this with us at the time you make your reservation.  Please note there may be additional fees charged for early check-ins and late check-outs.

Credit Card Charges

A surcharge of 2.50% is applied when paying by Credit Card.  Payment by EFTPOS or Debit card or in advance by direct credit to our bank account will not incur a surcharge.

If booking internationally, the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations.  This means that because we are based in New Zealand we must convert your purchase to New Zealand Dollars at the exchange rate on the day your payment is processed.

Code of Conduct

Cambridge Mews requests that all guests and their visitors conduct themselves in an appropriate manner while staying with us.  This includes compliance with all Laws, Acts and Regulations and Local Authority By-Laws.  We have the right to remove any guest (without refund) who is acting inappropriately or causing a disturbance.  Inappropriate behaviour will be at the sole determination of the Manager.

Cooking

We welcome our guests to enjoy the cooking facilities available.  We also recognise some types of foods leave long lingering odours and require specialist cleaning.  We ask that there be no cooking of fish, shellfish or strong herbs and spices.  Should we need to remove such odours or if the kitchen or any fixtures or fittings are left stained by food or are left in a particularly unclean or messy state, an additional cleaning fee of $150 will be charged to the registered guest.  If the room is unable to be sold, then the full accommodation tariff will be charged.  When cooking, please open the window to ensure good ventilation.

Damage or Loss to Cambridge Mews property

Damage to motel property should be reported immediately.  Assessments are done during the housekeeping shift/cleaning and the registered guest will be held liable for all charges incurred if items need to be replaced or repaired.  Any deductions for property damage will be taken from the credit card supplied at the time of booking and/or at check in.  If on arrival, you discover anything is missing or damaged then this must be reported immediately otherwise it will be presumed the damage/loss was caused by you and a charge will be made.  You must notify reception of any damage to the building, contents fixtures or fittings which occurs during your stay, even if you regard the damage as fair wear and tear or if you do not believe the damage, is your fault.  If your room requires additional cleaning time by Cambridge Mews staff, additional cleaning charges will be debited from the registered guest’s card used to confirm the reservation.

Declaration

You will need to sign your guest registration form at check in acknowledging the following statement: “In consideration for accommodation provided, I agree that the business is able to retain my personal information and that any business conducted by me or any of my visitors on the premises has been disclosed prior to check in and is undertaken with the written approval of Management.  I acknowledge that I am jointly and severally liable and authorise the debiting of my debit/credit card for all accommodation charges and any additional charges incurred resulting from policies not being adhered to.  These include but are not limited to charges for:  lost keys, telephone calls, chargebacks, breakfasts, laundry, additional guests staying, damage to fixtures and fittings, shortened-stay cancellation fees or additional cleaning charges where the cooking and smoking policies have been breached or where more extensive cleaning is required, loss of income where a room is unable to be on-sold.  If I breach any policies or Term and Conditions and/or if illegal activity is suspected, I understand that I may be required to vacate the premises immediately and costs may be incurred and acknowledge that my details may also be reported to the Police, other providers and/or agencies in New Zealand.  If my account remains unsettled after departure for longer than 30 days other than when agreed in writing by Management, the account may be sent for debt collection and cost recovery.”

Identification

Upon check-in, proof of identification and presentation of a valid Credit Card will be required.  The Credit Card provided must be in the name of the registered guest.  In the absence of a valid credit card at check in, a cash bond of $350 will be requested.

Lost Property

Cambridge Mews takes no responsibility for any guest or visitor belongings at any time. Perishable items left in rooms after check-out are discarded immediately.  Any personal belongings left are held for a short period of time before being discarded or donated to charity.  If you believe you have left something behind, please contact us immediately.

Noise – Visitor Policy

If guests want to have a social gathering or party, we kindly ask that you do so elsewhere and can suggest some much better places in town.  We ask that any visitors you might have leave by 9.00 pm sharp.  As a guest, we ask you to please help us maintain a peaceful motel.  Likewise, it is important to us that you enjoy every aspect of your stay so if you find that the noise level from a neighbouring suite is unreasonable, please let us know.

Overdue Accounts

All accounts are payable on arrival.  We reserve the right to charge overdue fees and/or recovery costs on all accounts not paid by the due date.

Rates

All rates are quoted on a per night basis and include GST at 15%.  Rates are quoted in NZ dollars.  All accounts must be settled directly with ARCAM Management Limited, trading as Cambridge Mews.  The rates are per room, for the number of people and the date(s) selected.

Reservations

To discuss a reservation at Cambridge Mews, please contact us using the details below:

Email:  stay@cambridgemews.co.nz

Telephone: +64 (0)7 827 7166

A valid Credit Card number must accompany reservations to confirm your reservation and must be in the name of the registered guest.  Debit Cards are not accepted for reservation confirmation or as security for the room.   If no credit card can be provided as security when booking, the first nights’ accommodation is payable in advance to confirm a reservation and a cash bond of $350 will be required as security at check in.  This bond is fully refundable, however, should any additional charges be incurred during the stay this will be deducted from the bond and the balance where available will be refunded.

A surcharge of 2.50% is applied when paying by Credit Card.  Payment by cash, EFTPOS/Debit card or in advance by direct credit to our bank account will not incur a surcharge.

Privacy Policy

Your privacy is important to us. It is Cambridge Mews’ policy to respect your privacy regarding any information we may collect while operating our website.  Accordingly, we have developed this privacy policy for you to understand how we collect, use, communicate, disclose, and otherwise make use of personal information.  We have outlined our privacy policy below.

We collect personal information from you, including information about your:

  • name
  • contact information including telephone number, email, and physical address
  • billing information

We collect your personal information in order to provide accommodation services, solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.  Providing some information is optional.  If you choose not to enter the required information, we’ll be unable to take your reservation or provide accommodation to you.

DURING COVID-19 NZ GOVERNMENT ALERT LEVEL 4

Accommodation providers are classified as essential service providers.

During this time, we are only able to accommodate those:

  • in self-isolation (14 days),
  • in a government directed quarantine or
  • workers from other emergency service industries or businesses as defined by the NZ Government.

All guests checking in during a Level 4 Alert, MUST remain at the motel until the Level 4 alert is lowered to allow travel or as specified by the NZ Government.  The cost of this is remains the guest’s responsibility.  Payment is required at check in for the full duration of your stay.  Please read our cancellation policy thoroughly.

By retaining your booking during an Alert Level 4 period, you confirm that you fall into one of these categories and will remain onsite under the NZ Government Covid-19 Level 4 Alert requirements. If you wish to cancel your reservation, please do so immediately through the party you booked with e.g.: Booking.com or Expedia etc.

All our other Terms and Conditions remain in place and apply during your stay.  Anyone breaching alert level restrictions or conducting illegal activity will be reported to the appropriate authorities.